I guess that it depends on your customers what support you provide. I emailed 2 different companies that sell medical software to doctors for their mobile devices (palm, iphone, crackberries, etc) and within two hours both companies got back to me with a good and useful answer. On a Sunday. I don't have an account with them, I was just making an inquiry. Pretty cool.
Now that I am thinking about it, if I was a company making software for mobile devices I would have my customer service / help lines all working with mobile devices so that I could schedule people to be on call on the weekends. It makes sense.
No comments:
Post a Comment