Keeping it neutral

One of the things that I feel that I have to work on is keeping things neutral and not losing my patience, even if I am frustrated. I don't think that it helps the situation in the long or short term. I know that I have not liked it in the past when people have lost their patience with me, and I don't want to become like that. I think that this will require more effort on my part.

And if it gets really bad? I guess I should just walk away for a couple of minutes and come back, but that's not always an option. :-(