At work we're moving from Win XP to Win 7. Finally. The testing and paperwork involved was stupid and drove me nuts. However, for testing cots I'm always more surprised when it works on XP rather than 7.
Anyways, there are carefully documented steps on the wiki on how to set things up. But people like to go off the rails sometimes. I have no idea why, I figure that it's all a big conspiracy with the weather to give me a headache. Anyways, about ten times today I have conversations like this:
Co-worker: "Uh, I did what you told me (12 times) and it doesn't work. You have to come and fix my machine."
Me: "Did you follow the instructions?"
Co-worker: "No, I decided to do something else. And now it doesn't work. You have to come fix it."
Me: "Please follow the instructions."
Co-worker: "Just tell me how to fix it"
Me: "Go back and follow the instructions. You seem to have missed step 1." (I said "one", "two" and "the first part" to 3 different people)
Co-worker: "Okay"
Pause for 5 minutes
Co-worker: "Hey, that got things working. Thanks!"
Me: "No problem"
Normally I get crap like this. It's not too bad because it trickles in. But this week it's 1/2 the group switching to Win 7 and the other half is the next week. The part that pisses me off is that these people are supposed to be technical people. I
warned them several times to follow things closely and just make sure they do the steps. It's not from lack of understanding or clarity of the instructions. They read them and then decided "hey, I know better. I'll do it
this way instead". For the few people that can dig themselves out of a hole that's fine. But when you don't understand what the instructions are explaining, why are you trying do your own thing. Stop. Wasting. My. Time.
*deep breath*
The week is almost over. Almost there... just 4 more days until the weekend...